Legal & Policies

Last updated: 11 November 2026

Welcome to Chasin' Grains, an independent photographic archive and fine-art print store operated by Watson & Co. Photography LTD.

This page explains our terms of sale, shipping arrangements, returns policy, privacy practices and copyright information.

1. Business Information

Chasin' Grains is a trading name of Watson & Co. Photography LTD, a company registered in England and Wales.

Registered Company: Watson & Co. Photography LTD
Company Number: 16710168
Registered Office: 65 Scholars View, Easington Lane, Houghton-le-Spring, DH5 0NZ, United Kingdom
Website: www.chasingrains.co.uk
Email: lukewphotos@outlook.com

2. Terms & Conditions of Sale

By placing an order through Chasin' Grains, you agree to the terms outlined below.

All photographic prints are produced to order using professional printing services.

Product descriptions, available sizes, materials and prices are displayed on individual product pages.

Prices are shown in the currency displayed at checkout. Any applicable taxes and delivery charges will be identified before payment.

We reserve the right to correct pricing errors and product information before accepting an order. If an error affects an order, we will contact you to discuss the available options.

An order confirmation acknowledges receipt of your order. A contract is formed when we confirm acceptance of the order.

If we cannot fulfil an order, we will notify you and refund any payment received for the unavailable goods.

3. Print Production & Quality

Our prints are produced through Gelato, our third-party printing and fulfilment provider.

Prints are made using the materials and specifications stated on each product listing.

We aim to reproduce each photograph faithfully. However, slight differences in colour, contrast and brightness may occur due to variations in screen calibration and printing processes.

All prints are supplied unframed unless explicitly stated otherwise.

4. Shipping & International Delivery

Chasin' Grains accepts orders from the United Kingdom and supported international destinations.

Orders are produced and dispatched through our printing partner, Gelato.

Production and delivery estimates depend on the selected product, destination and available shipping services.

Estimated delivery times and applicable delivery charges will be provided during checkout.

International orders may be subject to customs duties, import VAT or local handling fees. Where these are not collected at checkout, they may be payable by the recipient upon import.

We will make clear which delivery charges and import costs are included in the order total before purchase.

We are not responsible for delays caused by customs inspections or circumstances outside our reasonable control, but your statutory rights remain unaffected.

If your order is significantly delayed, missing or arrives damaged, please contact us so that we can investigate and arrange an appropriate resolution.

5. Returns, Refunds & Cancellations

We want every customer to be satisfied with their purchase.

Cancellation Rights

For UK consumers, most standard prints purchased online may be cancelled within 14 days of delivery without providing a reason.

To exercise this right, contact us by email within the cancellation period.

After notifying us, you must return the goods within a further 14 days.

Unless otherwise agreed or required by law, customers are responsible for direct return postage costs where these were clearly disclosed before purchase.

We will refund eligible payments, including the cost of standard outbound delivery where applicable, within the legally required timeframe.

We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.

Genuinely personalised or custom-made goods produced to a customer's individual specifications may be exempt from cancellation rights where permitted by law.

Damaged, Faulty or Incorrect Orders

If your print arrives damaged, defective or incorrect, please contact us with your order number and photographs of the issue.

We will assess the problem and arrange a replacement, repair or refund as appropriate.

Nothing in this policy limits your statutory consumer rights.

International Returns

Customers outside the United Kingdom may have additional mandatory consumer rights under their local laws.

Where applicable, these rights take precedence over any conflicting terms in this policy.

Please contact us before returning an international order so that we can provide the appropriate instructions.

6. Privacy Policy

Chasin' Grains respects your privacy and is committed to protecting your personal information.

Watson & Co. Photography LTD is responsible for the personal information collected through this website.

Information We Collect

When you browse our website, make a purchase or contact us, we may collect:

Your name and contact details
Billing and delivery addresses
Order and transaction information
Correspondence submitted through our contact forms
Technical website information, including device and browser details

How We Use Your Information

We process personal information where necessary to fulfil orders, provide customer support, comply with legal obligations and operate our business.

Where applicable, we may also process information for legitimate business interests or with your consent.

Third-Party Services

Our website uses Squarespace for website hosting and ecommerce functionality.

Gelato provides print production and fulfilment services.

Payment transactions are processed through the payment providers enabled at checkout.

We share relevant customer information with these providers where necessary to process payments, manufacture products and deliver orders.

Some providers may process information outside the United Kingdom. Where required, appropriate safeguards will be used for international transfers.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including accounting, tax, customer service and legal requirements.

Your Rights

Depending on applicable law, you may have rights to access, correct, erase, restrict or object to the processing of your personal information.

You may also have the right to data portability and to withdraw consent where consent is the lawful basis for processing.

To make a privacy-related request, contact us using the email address provided above.

You may also complain to the UK Information Commissioner's Office at www.ico.org.uk.

7. Cookies

Our website uses cookies and similar technologies to support essential website functions, including shopping basket functionality, security and checkout processes.

Additional cookies may be used for website analytics, performance monitoring or marketing where these features are enabled.

Where consent is legally required, non-essential cookies will not be activated until appropriate consent has been obtained.

Visitors can manage their cookie preferences through the consent controls provided on the website.

8. Copyright & Intellectual Property

Unless otherwise stated, all photographs, images, written content and creative works displayed on Chasin' Grains are protected by copyright and intellectual property law.

Purchasing a photographic print grants ownership of the physical print only.

No photograph may be reproduced, scanned for redistribution, commercially exploited, licensed, modified for resale or distributed without prior written permission from the rights holder.

For image licensing, reproduction requests or commercial enquiries, please contact us directly.

9. Accessibility

Chasin' Grains aims to provide an accessible and usable website for all visitors.

We seek to maintain clear navigation, readable content and compatibility with commonly used devices and browsers.

If you experience difficulty accessing any part of the website, please contact us and we will make reasonable efforts to assist.

10. Contact

For questions regarding orders, shipping, returns, privacy, copyright or these policies, please contact:

Chasin' Grains
Watson & Co. Photography LTD
Email: lukewphotos@outlook.com

Registered Office: 65 Scholars View, Easington Lane, Houghton-le-Spring, DH5 0NZ, United Kingdom.

These policies may be updated periodically to reflect changes in our services, business practices or legal obligations.

Nothing in these terms excludes or restricts rights that cannot lawfully be excluded under applicable consumer protection legislation.